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Shutdown Problem

Discussion in 'Technology' started by Daz, Oct 9, 2006.

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  1. Daz

    Daz Registered User

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    Shutdown Problem

    Recently aqcuired a new laptop and it was fine at first but it has decided not to shutdown anymore.

    When i select 'shutdown' all the icons disappear but then the computer just freezes and doesn't shut down. I've googled the problem but have had no luck....the only advice given is to download the latest Windows Update and this should solve the probem but seen as though I already have these updates this is not the answer.

    Any suggestions?:)
    Daz, Oct 9, 2006
    #1
  2. 1615634792921.png
  3. trance_fan

    trance_fan Registered User

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    Some programs and services can take a long time to close sometimes...

    How long do you wait before turning it off manually?

    Have you ran anti spyware and anti virus scans?
    trance_fan, Oct 9, 2006
    #2
  4. Lee

    Lee original gowans artwork

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    this happened to me when i installed a stripped down version of xp pro, strange
    Lee, Oct 9, 2006
    #3
  5. Daz

    Daz Registered User

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    Nah, i've ran virus scans and spyware checks.

    I've also left the laptop on all night after selecting shutdown but I still have the problem.
    Daz, Oct 10, 2006
    #4
  6. ManofScience

    ManofScience Guest

    something will be running, maybe a virus, maybe spyware

    installed any news harware recently? put new software on, i.e. realpayer, quicktime, winamp, etc?


    i'd get hijackthis, then post the report it produces.
    ManofScience, Oct 10, 2006
    #5
  7. Daz

    Daz Registered User

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    yeah your probably right. i'll post a report when i get in.
    Daz, Oct 10, 2006
    #6
  8. Daz

    Daz Registered User

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    Right here's the report....see any problems?

    Logfile of HijackThis v1.99.1
    Scan saved at 21:56:28, on 10/10/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Windows Defender\MsMpEng.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Toshiba\TOSHIBA RAID\Service\kraidsvc.exe
    C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    C:\Program Files\Network Associates\VirusScan\Mcshield.exe
    C:\Program Files\Toshiba\TOSHIBA RAID\Service\krdevctl.exe
    C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\MySQL\MySQL Server 5.0\bin\mysqld-nt.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\oracle\bin\omtsreco.exe
    C:\oracle\bin\isqlplussvc.exe
    C:\Progra~1\Java\jdk1.5.0_07\bin\java.exe
    c:\oracle\bin\ORACLE.EXE
    c:\oracle\bin\ORACLE.EXE
    C:\WINDOWS\system32\ThpSrv.exe
    C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\00THotkey.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\system32\thpsrv.exe
    C:\Program Files\Toshiba\TOSHIBA RAID\Console\Kraidman.exe
    C:\PROGRA~1\MOZILL~2\FIREFOX.EXE
    C:\PROGRA~1\MOZILL~2\FIREFOX.EXE
    C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE
    C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
    C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
    C:\Program Files\TOSHIBA\TME3\TMEEJME.EXE
    C:\PROGRA~1\MOZILL~2\FIREFOX.EXE
    C:\PROGRA~1\MOZILL~2\FIREFOX.EXE
    C:\PROGRA~1\MOZILL~2\FIREFOX.EXE
    C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
    C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\DAEMON Tools\daemon.exe
    C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
    C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\MSN Messenger\MsnMsgr.Exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
    C:\Documents and Settings\student\Desktop\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://jubilee.unn.ac.uk/
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
    O4 - HKLM\..\Run: [NVRotateSysTray] rundll32.exe C:\WINDOWS\system32\nvsysrot.dll,Enable
    O4 - HKLM\..\Run: [00THotkey] C:\WINDOWS\system32\00THotkey.exe
    O4 - HKLM\..\Run: [000StTHK] 000StTHK.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [ThpSrv] c:\WINDOWS\system32\thpsrv /logon
    O4 - HKLM\..\Run: [Kraidman] C:\Program Files\Toshiba\TOSHIBA RAID\Console\Kraidman.exe
    O4 - HKLM\..\Run: [TMESRV.EXE] C:\Program Files\TOSHIBA\TME3\TMESRV31.EXE /Logon
    O4 - HKLM\..\Run: [TMERzCtl.EXE] C:\Program Files\TOSHIBA\TME3\TMERzCtl.EXE /Service
    O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
    O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
    O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: Monitor Apache Servers.lnk = C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
    O4 - Global Startup: PC Health.lnk = C:\Program Files\TOSHIBA\TOSHIBA Management Console\TOSHealthLocalS.vbs
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1149166314394
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1149166461910
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
    O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apache2.2 - Unknown owner - C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe" -k runservice (file missing)
    O23 - Service: SunJavaSystemAppserver9PE (AppServer9PE) - Unknown owner - C:\Program Files\Java\appserver\lib\appservService.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: TOSHIBA RAID Service (kraidsvc) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA RAID\Service\kraidsvc.exe
    O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
    O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\Mcshield.exe
    O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
    O23 - Service: SQL Server (SQLEXPRESS) (MSSQL$SQLEXPRESS) - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sSQLEXPRESS (file missing)
    O23 - Service: MySQL5 - Unknown owner - C:\Program.exe (file missing)
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Oracle OLAP 9.0.1.0.1 (OLAPServer) - Unknown owner - F:\OraHome\bin\xsolap.exe (file missing)
    O23 - Service: Oracle OLAP Agent - Unknown owner - F:\OraHome\bin\xsaagent.exe (file missing)
    O23 - Service: OracleDBConsoleorcacle - Oracle Corporation - C:\oracle\bin\nmesrvc.exe
    O23 - Service: OracleDBConsolestudents - Oracle Corporation - C:\oracle\bin\nmesrvc.exe
    O23 - Service: OracleMTSRecoveryService - Oracle Corporation - C:\oracle\bin\omtsreco.exe
    O23 - Service: Oracleolite10gPagingServer - Unknown owner - F:\OraHome/bin/pagntsrv.exe (file missing)
    O23 - Service: OracleOraDb10g_home1iSQL*Plus - Oracle - C:\oracle\bin\isqlplussvc.exe
    O23 - Service: OracleOraDb10g_home1TNSListener - Unknown owner - C:\oracle\BIN\TNSLSNR.exe
    O23 - Service: OracleServiceORCACLE - Oracle Corporation - c:\oracle\bin\ORACLE.EXE
    O23 - Service: OracleServiceSTUDENTS - Oracle Corporation - c:\oracle\bin\ORACLE.EXE
    O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
    O23 - Service: TOSHIBA HDD Protection (Thpsrv) - TOSHIBA Corporation - C:\WINDOWS\system32\ThpSrv.exe
    O23 - Service: Tmesrv3 (Tmesrv) - Unknown owner - C:\Program Files\TOSHIBA\TME3\Tmesrv31.exe" /Service (file missing)
    O23 - Service: Apache Tomcat (Tomcat5) - Unknown owner - C:\Program Files\Apache Software Foundation\Tomcat 5.5\bin\tomcat5.exe" //RS//Tomcat5 (file missing)
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    Daz, Oct 10, 2006
    #7
  9. Daz

    Daz Registered User

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    4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect

    ....this is looking a bit suspect!
    Daz, Oct 10, 2006
    #8
  10. ManofScience

    ManofScience Guest

    might be nvidia - but it doesn't say where it's running from

    what about Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - Unknown owner - %ProgramFiles%\WinPcap\rpcapd.exe" -d -f "%ProgramFiles%\WinPcap\rpcapd.ini (file missing)
     - some corrupt entry - might be worth sorting that.

    try disabling them in msconfig and reboot.
    ManofScience, Oct 10, 2006
    #9
  11. Swana

    Swana Registered User

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    nwiz is associated with Nvidia graphics! :up:

    You've got fuck loads of processes running anyway does ya comp run ok anyway?

    I would disable most of em.... i have bare minimum running in background.....

    Does Windows Defender hog ya CPU? it has been known too so it may be that is doing something when ya shutting down.... C:\Program Files\Windows Defender\MsMpEng.exe

    there dont look to be anything suspect at all....

    You got McAfee AND AVG installed? (only need one really)

    Try and disable non essential processes from starting... not like they take hours to load up anyway... like quicktime and itunes helper etc...
    Swana, Oct 11, 2006
    #10
  12. Daz

    Daz Registered User

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    Yeah it runs fine apart from it not shutting down. I thought i'd got rid of Mcaffee but it appears not.

    Anyways, problem has been solved...a new update was installed for windows last night when I left my comp on and it now shuts down:)
    Daz, Oct 11, 2006
    #11

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