O2

O2

Bunch of jokers

CHECK YOUR BILLS THIS MONTH!!!!!

4 months "missed calls" have popped up on my phone bill

They charged you for missed recieved calls?

eh?? im on o2 and if my bill plays up i'm gonna go fuckin :strop: me line rental is enough as it is with my 1000 free texts plus another text bundle of 500.

Charged me for texts & calls that had never appeared on my previous 4 months bills. They had network problems so a lot calls & texts were missed off people bills but everything is fine @ O2 now so all charges they missed off are whacked on this months bills.

damn company, they shud pay...it's they're fault!

aaah, 'late rated calls'. If they're anything like Orange they've got you, it states in the T&C's they can do that :evil:

They should at least knock off the charges for itemised billing over the period of wrong billing.

yeah they shud, but they won't! whats the point in paying 4 a service your not recieving correctly?? me thinks there isn't one. i'd go off it me like!!

The T&C can say all its like.

As I think there should of been an explanation in my bill of why these charges appeared, or a text message saying this would be happening, or a courtesy call explaining about this & dare I say it a small token gesture payment i.e refunding all previous itemised billing charges.

The woe's of ringing O2:

The first person I spoke to was a chap who hung up on me.I have since found out he said I was irate after he explained the problem. HE IS ON CUSTOMER SERVICE'S IRATE CUSTOMER ARE WHAT HE IS PAID TO DEAL WITH!!!!. The reality is it was approx 10 mins to his home time.

Rang straight back got a girl who told me the system was down, I told her I would speak to team leader. She then put me on hold until I got message saying "CUSTOMER SERVICE IS NOW CLOSED,PLEASE CALL BACK FROM....."

Called O2 this morning spoke to a Jessica who could only say sorry for everything that happened, during this time I spoke to a team leader who also could only say sorry for everything!!!!!

Poor service all round

I am sending a letter to 02 Complaint Review Servie & will work my upto Ofcom

Look what i had from Telewest last week :evil:

http://www.promisealways.com/forums/showthread.php?s=&threadid=33800

Re: O2

how much did these cost then??

Re: Re: O2

My previous bills have all been around the £33 mark this bad boy is £116

Re: Re: Re: O2

118118

Re: Re: Re: Re: O2

I am O2 man 118500

Re: Re: Re: Re: Re: O2

lol same thing. glad used your phone to keep ringin them and not mine.

Re: Re: Re: Re: Re: Re: O2

I dont think 5 or so 118118 calls is going to do any damage. The bill isnt the problem its the way they just sprong all these missed call charges on my bill without informing me.

yup they are fuckin useless. Had one query with them so far and they have fucked it up.

My bill this month is really high! I must check it out......

Wooooa, I certainly hope not My bills have been less the past couple of months aswell. Oh dear Just at Christmas aswell O2 are shite