No Refunds Policy How fucking shit is this? I bought a G Star Coat the other week which wasnt cheap and first time i goes to wear it the buttons coming away, anyways i takes it back to the Town G-Star shop only to be told it has to be taken back to Metro Centre "cos there nothing to do with each other" - obviously yeah only same name... Anyways i gets to metro centre bloke has a look at it, "yeah mate we can exchange it but we dont do refunds" instant red rag to a bull, how the fuck cant they do refunds if something isnt suitable or coming away or broken? surely regardless of the print what id need a telescope to read then surely i am entinted to money? It totally fucking wound me up needless to say a mate and then i wouldnt let it lie but was falling on deaf ears, the more people asked if i was ok and wanted a credit not then less i wanted in there and in the end had to settle for a coat which is v.nice but a far cry from the one in town in another shop which id planned on buying with the returned money. Be warned people, i find it appaling.
Its a joke, total piss take - especially when id seen about 3 other coats in the town from another shop what for a bit more ££ wiped the floor with what i had so was willing to pay more once refunded. The best thing was cos the new one what i picked was £4 less i ended up with a £4 refund outa the till, yet they cant do straight refunds? Cocks
Could you not of bought the cheapest thing in the shop for say a tenner (a hat maybe) and then got the rest back in cash like you did with your £4?
They would of just have it in credit note like they offered the first time, there is small print beside the till but i just thought with rights i was entitled to a full refund basically originally.
If it's more than 2 weeks it's usually store policy only to offer an exchange if i remember rightly still a shitter mind, i've had similar troubles in the past!
some places are 28 days with a recipt, if you simply don't want it, they can do what they want. Faulty is a different matter, you're entitled to a refund. i'd have got the head office number and tried to contact them. Failing that, got all their names, managers name, contact details, threatened to take the lot home and contact trading standards - we HAD to send stuff for 'inspection' if faulty
it's not that clear cut really, usually you'd only be entitled to have the goods repaired or replaced under 'The Sale and Supply of Goods to Consumers Regulations 2002', so the shop were right. The only way you could argue you were entitled to a refund would have been if you could were arguing that it wasn't of satisfactory quality - ie. if you'd paid shedloads for it, you could argue that a button falling off showed it wasn't of sufficient quality to justify the price. The shop could just as easily argue that buttons can fall off / get pulled off any coat no matter how well made. bottom line is a button fell off, the shop offered to replace it, which is all they are legally required to do.
i was always under the impression that if the goods were FAULTY you were entitled to an exchange OR refund depending on what u wanted - it's if u just wanted to swap it over for no good reason that they only had to offer you an exchange
your can get your money back if its faulty. I usually offer to send it back to the manufacturer if im not sure if its a manufacturing fault, and let them decide. If its a rip/button or something it can be difficult to decide if it is a fault or not etc.. John..
changed in 2003, though you can still potentially try and argue that it's not of sufficient quality, and be entitled to a refund that way, but if it's the shops policy not to offer refunds then you'd have to take them to court (or threaten to) to attempt to argue the toss about it, and it seems like it's all pretty subjective - ie. based on what quality a reasonable person would expect for the price or some such phrase. loads of shops will offer no quibble money back guarantees and things, but that's them doing more than they're legally required to do, which I think is what get's people confused.
actually I think you're right that if the goods were actually faulty when you bought them, then you're still possibly entitled to a refund, so if you buy a toaster, plug it in and it doesn't work first time, then you take it back straight away you'd be entitled to a refund. If it breaks through normal usage in the first 6 months you're entitled to a free repair or to have it replaced. a button falling off 3 days after you've bought a coat is a bit of a grey area between the 2, but I'd have thought that an offer to repair or replace it would be ok. fuck it, just realised Jambon's said all this in a much shorter way
not with us. we'd almost always send stuff for 'inspection' i.e. some pillock at head office going "oh, alright then" - the more charvery , the longer we'd delay it. someone's mum - we'd do it on the spot can't beat sports shops
when i used to work at george at asda this wifey tryed to exchange a jumper she said she bought last x-mas, the line she had it from went out of production about 2 n a half years before lmao. it was fuckin rats. saying it was an unwanted x-mas present. even the tags and the whole ident had changed. she kicked up so much of a fuss they gave her probs more than it was worse in vouchers, and made me look a prick for argueing with her saying we couldnt take it back.
