Foreign Call Centers.

Foreign Call Centers.

I swear i spend half my life arguing with useless call canter workers.

Today, apparently, im not the primary user on my own business bank account, so i cant resent my banking password, because my name is worng?! how can it be wrong when its my bank account?

arghhhhhhhhhh!!!!!!!!!

Don't get me started with :evil:

if you have problems you can ask to be put through to an english call centre. If they kick up a fuss, ask to speak to their manager - i did it with 3G and Lloyds TSB - works every time.

if you have problems you can ask to be put through to an english call centre. If they kick up a fuss, ask to speak to th

Re: Foreign Call Centers.

That sort of thing gets on my nerves too.

Not that it's foreign, but I remember with 02, when my mum was the account payer, she told them i had permission on the account..but any time I rang up "sorry I cant talk to you, you don't have permission on the account and it would be a breach of the data protection act"

No matter how many times my mum added me, and no matter how many complaints were made about it, it continued every time until I eventually changed the account to me as the account holder.

One time in particular I needed a new SIM card, they would only talk to my mum...I said..."well that's a bit daft, I know all the info becuase it's my phone, I could just get one of my friends to ring up and say they are my mum and you wouldn't think twice about sending me my new sim...."

"I am making a note on the account of this and we will not speak to you for 2 weeks until your mother returns from holiday"

I knew every piece of info of my "mams" account, lived at the same address and had the same name etc etc, but for them to confirm the data i was telling them would apparently be a breach of the DPA

They even used to hang up if she hesitated with the password...erm...<wrongpassword> actually no no its <realpassword>

"this call is being terminated under the data protection act" (click)

Useless barstewards. Made me soo bloody angry at times just so unwilling to help :bang:

Thankfully I have not incurred the full wrath of foreign call centres yet!

i was on the blower to LTSB a few weeks ago, needed to change the account from graduate to post-grad..

the goon ended up putting me through to CIS Insurance :fuming:

hsbc have managed to lock me out of my account 4 times over the phone.. useless cunts...

I was made redundant in april as a financial advisor for marks and sparks because they moved a massive call center out to bombay and set up a financila help line so we were no longer needed . !

So i will keep my comments to myself on foriegn call centers but use your imaginations ! :evil: :evil: :evil:

i quit LTSB because they moved abroad,,

stupid cnuts handin our jobs away boils me piss:evil:

Co-oP all the way,,wanna be able to have a quik an easy balance transfer when i fancy it

Aye outsourcing tech support really is taking the piss like

can't say as I've spoke to any foreign cal centre yet, all the ones I ring are english.

national rail enquiries takes the biscuit for me

In indian accent:

"welcome to lloyds TSB you're speaking to MICHAEL how can i help"

Aye nay bother Michael is that you're Christian name mate?

doesnt matter anyway cos tech support dont usually know naff all anyway

Someone rang me not long ago at 2am claiming it was John (or something equally English) calling from Manchester.. in an Indian accent. I asked him what time it was in Manchester and he said it was some random time in the afternoon. He didn't understand when I asked what time zone Manchester had moved to.

just had my first experience with a lloyds tsb indian centre, not impressed. obviously kne fuck all about what i was on about, and even said goodbye mr kennedy when my names Lee booth. crackin service, well done lloyds

it won't be long beofre the call centres are back in this country imo.

companies are losing business through poor customers relations, basically, foreingers having no clue what your problem is and no concept of professionally dealing with a call.

natwest, thankfully have decided not to go down this route, they even give out the number to your branch so you can directly sort the problem out without being sent from one department to another. which is an absolute fucking novelty these days!

im very tempted to change my account to natwest or barclays, because tsb are going downhill with all this foreign bollocks.

I had a massive barney with the HSBC call centre one Sat while at college.

I had a post grad loan which was paid montly into my bank account on the last working day of the month, enabling those little luxuries like food and rent.

One month they didnt pay it in and claimed because it was a Bank Hol the last working day of May was June 2!!!

I pointed out if I took this approach when bill paying I would have direct debits bouncing like trampolines, so the lass took a constructive approach and hung up.

I was speaking to a manager in less then 5 minutes and demanded they replay the call and establish at what point it had been appropriate to terminate it.

Massive apology letter a week later and hopefully the goon being retrained!

Aye they do like, you end up repeating your destination a million times over!!.......and for all that u do actauloly get to speak to someone! Grrr!

LTSB- tried to up my overdraft last Xmas, couldnt understand a word the fuckers were saying!, shit service. Managed to do it, the 3rd time a rang up, then gotta charged shitloads for making the calls! :evil: Makes me Mad!