Complaints Advice I've just taken my car insurance out with Direct Line & they gave me their Direct Line Breakdown cover. I was told on the phone if I didnt want it, that I could cancel it within 14 days without charge I cancelled it, got a revised policy through & I've been charged. I rang up & I've been told that the 14 day cancellation period was removed a while ago I'm basically being charged extra on my car insurance because someone told me the wrong information. I've been told a complaints been logged but I can imagine fuck all will come from that I cant remember the exact date I rang them so I couldnt get them to listen back to the call Any idea's on what I can do? Cheers in advance (And if 'mccassmastag' laughs at me because I have no luck at all with cars, Im gonna abuse him)
As you have already logged you complaint I am at loss to I/others can assist, the wheels are in motion. Get back to me/us in 8 weeks which the time limit Direct Line gives itself to sort these matters out.
if its anything like talktalk the complaints database is merely there for reference there should be a log on your account of the last time you called, by law agents have to leave notes on the account to say what has been done on the call - simply get them to check for calls you made on those days if you've been mis advised and they have a call to back that up, you'll get what you want.
I meant is there anything else I can do....I cant afford to wait due to the massive increase they have put on my monthly payment. First one comes out on the 1st May
Cheers - the lass on the phone basically said she couldnt help me at all so she passed it on as a complaint so they would ring me back "with urgency" so I'll try that then
if the complaints department can't help you, tell them that you're going to the financial ombudsman, as it's insurance they will be regulated by the FSA. I'm having the same problem at the minute with the guarantee for my new car, they've basically tried to rip me off
Get back on the phone & tell them while you have got a complaint filed you do want to be paying for something you believe you were miss-sold. Do it ASAP, failing that cancel the DD with your bank.
The key is pushing for them to get the call recording - if you can prove the incorrect advice given to you then most companies will hold their hands up and admit their errors and reimburse you for any costs. If need be ask for a copy of the call if you are sure the advice given has ended up costing you - you will need to send proof of ID and a small fee to cover costs though its worth it if you think they are denying advising you incorrectly. Keep copies of all written correspondance, take notes on all phone calls made including times, names of who spoken to etc and as above dont be afraid to involve ombudsmen, watchdog, trading standards etc if you arent getting anywhere - its often the only way to get companies to take notice
If you cancel the direct debit that will make the insurance void, and should something happen you wouldn't be covered. So I wouldn't do that
Yes but I dont think he can afford 2 months payments as the process may take up to 8 weeks. So a missed payment may help bring this matter to swifter conclusion, of course he should not be on the road with no insurance.
you need to find out the exact date and time of the call mate, it sounds as is your dispute is your word against theres - you saying you were told you could cancel with 14 days and you were told this, them saying they dont do this anymore. if you can get a call trace done and they see that you were definatley told what you say you were told - they will have to do summit about it, until that you will just get palmed of mate
Exactly whats happening so far Rang them back yesterday & its out of the call centres hands. I cant talk to the person who is looking into it until he rings me, utter bollocks I know the date I rang them now so when they finally do ring I'll ask for the call to be traced Im taking bets on "we didnt record that call" being said
GI products sold over the phnone have to be recorded as a regulation by the fsa. and its not upto the customer to find the recording its upto the company and if they fail to locate the copy of the call they will get fined.. basically mate your a little fish in a big pond like the rest of us and they wil fuck u over until you make enough noise to the right people, get the financial ombudsman on the blower, explain all and wait till u get a letter from direct slime telling you how sorry they are for inconveniencing you
Cheers for the advice - got it sorted & the charge removed I literally quoted some of the stuff that was wrote on here & they removed it after a bit of fuss
